Management optimization of Hotel monthly RevPAR

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Are you losing control of your inventory?, are you allowing competitors to decide your price?, without Yield Management hotel managers are going adrift, we'll help you in setting up an according price policy

> Quality : method, innovation and knowledge

> Managing internal clients as part of the service

> Professional expertise programmes

> Yield management

> Uniform System of Accounts for the Lodging Industry

> Yield Aid : à la carte on-line consulting of daily sales prices

 

 

Quality : method, innovation and knowledge

The clients develop their own subjective quality criteria. These are usually difficult to quantify, but create expectations regarding quality or satisfaction in the client's mind, which are not necessarily linked to the intrinsic quality of the service.

There is no objective quality, but rather a subjective perception of quality, which has to be learnt by listening to clients and to the market in general.

The service culture has to begin at top management level and flow throughout the whole organisation.

 

 

     At               we work together with our clients to define and develop the value chain in the service. This takes account of the relationship between the business's profits and the satisfaction of employees and clients.

   

 

The stages in the value chain are: 

1. Profit and growth  

2. Satisfied and loyal clients           

3. Service with greater added value  

4. Satisfied and productive employees  

5. An internal quality service

 

 

 

                At we will place special emphasis on the application of procedures for measuring satisfaction (of external and internal clients) and statistical inference techniques to determine the relationship between company policy (the official one and/or the officious one) and the results obtained from clients.

 

The service is a unique process for generating satisfaction, with different 

stages and activities. Click on the figure to see for yourself.

 

 

Managing internal clients as part of the service

In hotels and businesses in the tourism sector, internal clients (employees)

are a vital part of the service offered to the clients.

Effective interaction between clients and employees depends on the employees' abilities and on the support processes that back them up.

 

At     we work together with our clients to define and develop the service culture needed to enable employees to resolve problems with the client. This is supported by a rewards system based on client satisfaction, because if an organization wants to offer a quality product, its culture must promote and reward attention to the client's needs.

 

 
 

 

 
 

Professional expertise programmes

Yield management

Techniques for deciding the best pricing policy,  

based on a real-time model and

on demand projection by segment

Yield management is a technique for maintaining or improving our market presence, while at the same time maintaining or improving the business's profits.

Profit maximisation is the result of income maximisation, considering the two components: occupation and price. The impact on profits of a higher RevPAR (revenue per available room) will depend on the structure of variable operating costs.

At            we work together with our clients in setting up yield management and training employees for optimum use and follow-up.   Paying special attention to learning to overcome the underlying risks of a price discrimination policy: 1. which in the long term may negatively affect client perceptions, and 2. the possibility that competitors will set in place stable or low-price policies.

 

For further details about yield services, request us information, you also could see inside catalan or spanish version

Look up   Yield Aid  service page, à la carte daily sales prices

The time when a travel agency had to make phone calls to make a reservation started to be superseded with the introduction of GDS electronic distribution systems, which serve an extensive network of offices. The growth of the Internet, which gives informa tion on prices and

availability not only to thousands of travel agencies but also to millions of Internet users (B2C) and thousands of business intranets (B2B), has increased the importance of yield management, since without it hotel businesses run the risk of losing control of their inventory.

 

 

Professional expertise programmes

Uniform System of Accounts
for the Lodging Industry

Standard accounting system, used in the main international hotel chains

This management accounting system allows us to find out the profitability of the different departments and to evaluate management of the people responsible for them, helping with decision-making where there is a negative trend.

Uniform System of Accounts for the Lodging Industry (USALI) methodology requires area managers with authority and involvement in management control.  

A company's profit/loss is obtained from the gross margins of the different operating departments (those that generate income), from which the functional departments' costs are subtracted.

At            we work together with our clients to implement USALI and training employees for its optimum use and follow-up. Paying special attention to learning to interpret accounting information and to the development of the different stages:  1. Budget  2. Follow-up of result 3. Analysis of trends 4. Interpretation of information for efficient decision-making, contributing to the achievement of objectives.

Also at Díodeplus we can provide the necessary connection with the General Accounting Plan..

 

For further details about Usali services, request us information, you also could see inside catalan or spanish version

 

 

    The point of view of the external client                     The point of view of the internal client.
 

 

 
 

  Office in BARCELONA:

 

 

Carrer Aragó, 390
  08013 BARCELONA

Tel. 34 932 700 303
Skype: diodeplus
 

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